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Answers to Your Billing Questions

Indigo Billing FAQs

Indigo Billing, based in Costa Mesa, California, is here to clarify the complexities of mental and behavioral health billing. Below, we address 15 common questions about our services, processes, and expertise to help you understand how we can transform your financial operations. Serving 250+ facilities with a 98% client satisfaction rate, we provide tailored solutions to streamline your revenue cycle. 

If you don’t find your answer here, Contact Us for personalized support.

Indigo Billing, based in Costa Mesa, California, is here to clarify the complexities of mental and behavioral health billing.

Below, we address 15 common questions about our services, processes, and expertise to help you understand how we can transform your financial operations. Serving 250+ facilities with a 98% client satisfaction rate, we provide tailored solutions to streamline your revenue cycle. 

If you don’t find your answer here, Contact Us for personalized support.

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Why Trust Indigo Billing?

Our team specializes in mental health and behavioral health billing, offering end-to-end solutions that deliver a 30% average revenue increase and a 95% first-pass claim acceptance rate. From utilization review to contract negotiations, we handle every aspect of billing with precision and care. 

The FAQs below provide detailed insights into our services, helping you make informed decisions about partnering with us. Learn more about our approach on our Our Process page.

Our team specializes in mental health and behavioral health billing, offering end-to-end solutions that deliver a 30% average revenue increase and a 95% first-pass claim acceptance rate.

From utilization review to contract negotiations, we handle every aspect of billing with precision and care. 

The FAQs below provide detailed insights into our services, helping you make informed decisions about partnering with us. Learn more about our approach on our Our Process page.

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What is mental health billing?

Mental health billing involves submitting claims for therapy and counseling services to insurance payers, requiring precise coding and documentation. Indigo Billing ensures accuracy and compliance to maximize reimbursements.

How does Indigo Billing reduce claim denials?

We use advanced coding, thorough documentation reviews, and proactive denial management to achieve a 95% first-pass claim acceptance rate, minimizing rejections and recovering revenue quickly.

What makes behavioral health billing different?

Behavioral health billing, such as for addiction treatment, requires specialized codes and payer policies. Our expertise ensures accurate claims, as detailed on our Behavioral Health Billing page.

How does revenue cycle management benefit my facility?

Revenue cycle management optimizes every billing step, from claims submission to payment posting, improving cash flow and reducing denials by up to 30%, as seen on our Revenue Cycle Management page.

What is utilization review, and why is it needed?

Utilization review validates medical necessity to secure payer approvals, reducing denials. Our experts streamline this process, as explained on our Utilization Review page.

How does verification of benefits prevent billing errors?

The verification of benefits confirms patient insurance coverage before services, ensuring accurate claims and reducing disputes, supporting our 95% claim acceptance rate.

Why are contract negotiations important?

Negotiating payer contracts secures higher reimbursement rates, boosting revenue. Our strategic approach is detailed on our Contract Negotiations page.

How does Indigo Billing handle provider credentialing?

We manage provider enrollment with payers, ensuring fast, compliant onboarding for seamless billing, having credentialed over 500+ providers successfully.

What technology does Indigo Billing use?

We leverage advanced billing software and analytics to streamline claims, track performance, and provide transparent reporting, enhancing efficiency for our clients.

How quickly can I see results with Indigo Billing?

Most clients see improved cash flow within 60 days, with a 30% average revenue increase within six months, as can be seen on our Client Testimonials page.

Can Indigo Billing support small practices?

Yes, we tailor solutions for practices of all sizes, offering personalized support to optimize billing and reduce administrative burdens, as outlined on our Services page.

How does Indigo Billing ensure compliance?

We adhere to HIPAA and payer regulations, conducting regular audits and staff training to maintain compliance, minimizing risks for your facility.

What happens if a claim is denied?

Our team analyzes denial reasons, crafts effective appeals, and follows up with payers to recover payments, ensuring minimal revenue loss.

How does Indigo Billing improve patient billing?

We provide clear billing summaries and flexible payment options to patients, reducing disputes and improving collections while enhancing patient satisfaction.

How do I start with Indigo Billing?

Contact us for a free consultation to assess your needs and create a tailored billing plan, as detailed on our Contact page.

Indigo Billing by the Numbers

Have More Questions?

Our Costa Mesa team is ready to provide answers and customized solutions. Explore our comprehensive services on our Services page, or Contact us today to schedule a free consultation and start simplifying your billing.

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