...
Indigo Billing and Consulting team meeting. Happy diverse professionals using laptops and tablets. Professional billing and consulting services.

Answers to Your Billing Questions

Indigo Billing FAQs

Indigo Billing, based in Costa Mesa, California, is here to clarify the complexities of mental and behavioral health billing. Below, we address 15 common questions about our services, processes, and expertise to help you understand how we can transform your financial operations. Serving 250+ facilities with a 98% client satisfaction rate, we provide tailored solutions to streamline your revenue cycle. 

If you don’t find your answer here, Contact Us for personalized support.

Indigo Billing, based in Costa Mesa, California, is here to clarify the complexities of mental and behavioral health billing.

Below, we address 15 common questions about our services, processes, and expertise to help you understand how we can transform your financial operations. Serving 250+ facilities with a 98% client satisfaction rate, we provide tailored solutions to streamline your revenue cycle. 

If you don’t find your answer here, Contact Us for personalized support.

Read More Collapse

Book Your Demo Today!

Why Trust Indigo Billing?

Our team specializes in mental health and behavioral health billing, offering end-to-end solutions that deliver a 30% average revenue increase and a 95% first-pass claim acceptance rate. From utilization review to contract negotiations, we handle every aspect of billing with precision and care.

The FAQs below provide detailed insights into our services, helping you make informed decisions about partnering with us. Learn more about our approach on our Our Process page.

Our team specializes in mental health and behavioral health billing, offering end-to-end solutions that deliver a 30% average revenue increase and a 95% first-pass claim acceptance rate.

From utilization review to contract negotiations, we handle every aspect of billing with precision and care. 

The FAQs below provide detailed insights into our services, helping you make informed decisions about partnering with us. Learn more about our approach on our Our Process page.

Read More Collapse
What is mental health billing?

Mental health billing involves submitting claims for therapy and counseling services to insurance payers, requiring precise coding and documentation. Indigo Billing ensures accuracy and compliance to maximize reimbursements.

How does Indigo Billing reduce claim denials?

We use advanced coding, thorough documentation reviews, and proactive denial management to achieve a 95% first-pass claim acceptance rate, minimizing rejections and recovering revenue quickly.

What makes behavioral health billing different?

Behavioral health billing, such as for addiction treatment, requires specialized codes and payer policies. Our expertise ensures accurate claims, as detailed on our Behavioral Health Billing page.

How does revenue cycle management benefit my facility?

Revenue cycle management optimizes every billing step, from claims submission to payment posting, improving cash flow and reducing denials by up to 30%, as seen on our Revenue Cycle Management page.

What is utilization review, and why is it needed?

Utilization review validates medical necessity to secure payer approvals, reducing denials. Our experts streamline this process, as explained on our Utilization Review page.

How does verification of benefits prevent billing errors?

The verification of benefits confirms patient insurance coverage before services, ensuring accurate claims and reducing disputes, supporting our 95% claim acceptance rate.

Why are contract negotiations important?

Negotiating payer contracts secures higher reimbursement rates, boosting revenue. Our strategic approach is detailed on our Contract Negotiations page.

How does Indigo Billing handle provider credentialing?

We manage provider enrollment with payers, ensuring fast, compliant onboarding for seamless billing, having credentialed over 500+ providers successfully.

What technology does Indigo Billing use?

We leverage advanced billing software and analytics to streamline claims, track performance, and provide transparent reporting, enhancing efficiency for our clients.

How quickly can I see results with Indigo Billing?

Most clients see improved cash flow within 60 days, with a 30% average revenue increase within six months, as can be seen on our Client Testimonials page.

Can Indigo Billing support small practices?

Yes, we tailor solutions for practices of all sizes, offering personalized support to optimize billing and reduce administrative burdens, as outlined on our Services page.

How does Indigo Billing ensure compliance?

We adhere to HIPAA and payer regulations, conducting regular audits and staff training to maintain compliance, minimizing risks for your facility.

What happens if a claim is denied?

Our team analyzes denial reasons, crafts effective appeals, and follows up with payers to recover payments, ensuring minimal revenue loss.

How does Indigo Billing improve patient billing?

We provide clear billing summaries and flexible payment options to patients, reducing disputes and improving collections while enhancing patient satisfaction.

How do I start with Indigo Billing?

Contact us for a free consultation to assess your needs and create a tailored billing plan, as detailed on our Contact page.

Indigo Billing by the Numbers

Home V2: Solid purple rounded rectangle background image for website design. Simple, modern UI element.
Home V2: Abstract purple rounded rectangle image for website banner or background, modern graphic design element.
Home V2: Purple textured banner. Abstract background graphic element for website design. Rounded rectangle with violet pattern.
Posted on Google Google
Emilly Gage profile picture
Emilly Gage
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
The Indigo Billing and Consulting team demonstrates the highest level of integrity, always operating with transparency and honesty. It's clear they genuinely care about the success of their clients. Their efficiency and accuracy throughout the entire billing cycle is unmatched. Claims are processed promptly, follow-ups are timely, and they consistently catch and correct issues before they become problems. It’s rare to find a team that operates with such precision while maintaining a proactive approach. What really sets Indigo apart is their superior knowledge of the behavioral health billing space. Whether it’s navigating complex insurance requirements or guiding through industry changes, their expertise gives confidence that you're in the best hands. Their communication is clear, consistent, and collaborative, and every interaction with their team is positive. They're responsive, approachable, and always willing to go the extra mile to explain processes or help to understand data and reports. In short, Indigo is a rare find. They combine top-tier professionalism with a warm, personal touch, and they'll truly elevated any operation & I cannot recommend them enough!
Posted on Google Google
Cynthia Vannatter profile picture
Cynthia Vannatter
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Indigo Billing stands out with their accuracy and integrity in all areas of the billing and reimbursement process. They provide prompt and detailed communication with the facilites they work for, ensuring the billing process is stress-free, quick, and without error for their clients. I would 100% recommend this company.
Posted on Google Google
Dakota Gripp profile picture
Dakota Gripp
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Indigo billing has been a great partner in streamlining our revenue cycle management and ensuring our revenue outlooks are consistent, so our team can focus on individualized patient care and increasing patient outcomes.
Posted on Google Google
Samantha Warriner profile picture
Samantha Warriner
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Indigo Billing has consistently demonstrated exceptional efficiency and accuracy in their billing processes. Their support team is incredibly responsive and knowledgeable, providing clear and timely communication. What truly sets them apart is their genuine care for individuals and families, coupled with a positive and supportive work environment. I highly recommend Indigo Billing for their outstanding service and dedication
Posted on Google Google
David Alcosser profile picture
David Alcosser
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I wanted to share my experience with Indigo Billing. They have been phenomenal in every aspect of their work, consistently exceeding the standards of a typical billing company. From verifications to utilization reviews, and through billing and collections, Indigo has proven their reliability. I would recommend Indigo to any providers looking to streamline their finances. Their understanding of the nuances of behavioral health has been a game changer for us. Indigo Billing’s team is professional, detail-oriented, and consistently helps us navigate the complexities of insurance billing. They’ve become a trusted extension of our business, and I couldn't recommend them more.
Posted on Google Google
Valeria Marquina profile picture
Valeria Marquina
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Indigo Billing has consistently demonstrated an exceptional level of service in all aspects of insurance billing, verifications, and utilization review. Their attention to detail is remarkable. The team is incredibly efficient. I highly recommend Indigo Billing to any provider seeking reliable and comprehensive assistance with their billing and insurance needs.
Posted on Google Google
Aillin Arteaga profile picture
Aillin Arteaga
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Indigo Billing has consistently delivered exceptional service with precision and professionalism. Their team is highly knowledgeable, responsive, and committed to ensuring every aspect of the billing process runs smoothly. Highly recommended for any organization seeking reliable and expert billing support.
Posted on Google Google
Ray Sinfield profile picture
Ray Sinfield
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Indigo Billing has been nothing short of amazing. The support and the leadership that this company provides and instills is truly remarkable. I've never worked for a company that has had such good ethics and the souls putting in this hard work do it because they truly care about people and advocating for the help they need. Indigo's team is dedicated, professional, efficient and kind in all their efforts and I'm proud to be a part of that.
Posted on Google Google
Sergio Morales profile picture
Sergio Morales
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Indigo Billing has been nothing but phenomenal in every aspect of their work. They always go well above the standards of your typical billing company. From Verifications to Utilization Reviews to Billing and Collections, Indigo has shown us why we can count on them. I would definitely recommend Indigo to any providers seeking to streamline their finances.
Posted on Google Google
Rachael Schneider profile picture
Rachael Schneider
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Indigo Billing has been an exceptional company to work with for behavioral health billing. We could not be happier to work with them for all areas of billing from VOB's to repricing. They truly go the extra mile for maximum reimbursement.

Have More Questions?

Our Costa Mesa team is ready to provide answers and customized solutions. Explore our comprehensive services on our Services page, or Contact us today to schedule a free consultation and start simplifying your billing.

Request A Call

Fill out the form below and one of our knowledgeable experts will give you a call to discuss how we can help optimize the financial aspect of your business.

Seraphinite AcceleratorOptimized by Seraphinite Accelerator
Turns on site high speed to be attractive for people and search engines.