Securing Approvals With Expertise

Utilization Review

Indigo Billing’s utilization review services ensure that your mental and behavioral health facility secures payer approvals by validating medical necessity and documentation. Operating from Costa Mesa, California, our team meticulously reviews patient records to meet stringent payer criteria, reducing claim denials and protecting your revenue.

This critical service is part of our comprehensive approach to revenue cycle management, helping 250+ facilities achieve a 95% first-pass claim acceptance rate.

Discover our full range of services on our Services page.

Indigo Billing’s utilization review services ensure that your mental and behavioral health facility secures payer approvals by validating medical necessity and documentation.

Operating from Costa Mesa, California, our team meticulously reviews patient records to meet stringent payer criteria, reducing claim denials and protecting your revenue.

This critical service is part of our comprehensive approach to revenue cycle management, helping 250+ facilities achieve a 95% first-pass claim acceptance rate.

Discover our full range of services on our Services page.

Book Your Demo Today!

Our Utilization Review Process

Utilization review is a complex but essential step to justify treatments to payers. Our Costa Mesa experts work closely with your clinical staff to ensure all documentation aligns with payer requirements, from initial submission to appeals. We provide timely feedback and actionable insights to strengthen future claims, minimizing financial risks.

Clients like Coastal Behavioral Health in Santa Ana have significantly reduced denials with our support, as shared on our Client Testimonials page.

Utilization review is a complex but essential step to justify treatments to payers. Our Costa Mesa experts work closely with your clinical staff to ensure

all documentation aligns with payer requirements, from initial submission to appeals. We provide timely feedback and actionable insights to strengthen future claims, minimizing financial risks.
Clients like Coastal Behavioral Health in Santa Ana have significantly reduced denials with our support, as shared on our Client Testimonials page.

Steps in Our Utilization Review

Record Review

Assess patient records for completeness.

Medical Necessity

Validate treatment to align with payer criteria.

Documentation Support

Provide guidance to strengthen submissions.

Appeals Management

Handle denials with robust appeal strategies.

Performance Tracking

Monitor approval rates for continuous improvement.

Benefits of Our Utilization Review

01. Reduced Denials

Fewer rejected claims improve cash flow.

02. Faster Approvals

Timely reviews speed up reimbursement.

03. Compliance Assurance

Meet payer and regulatory standards.

04. Staff Support

Free clinical staff to focus on patient care.

05. Data Insights

Analytics to enhance future submissions.

Indigo Billing by the Numbers

     EXCELLENT  
     Based on 11 reviews 
    
 
 
   
 
 
       
   Emilly Gage 
 2025-04-16
 
 
 Trustindex verifies that the original source of the review is Google. The Indigo Billing and Consulting team demonstrates the highest level of integrity, always operating with transparency and honesty. It's clear they genuinely care about the success of their clients.

Their efficiency and accuracy throughout the entire billing cycle is unmatched. Claims are processed promptly, follow-ups are timely, and they consistently catch and correct issues before they become problems. It’s rare to find a team that operates with such precision while maintaining a proactive approach.

What really sets Indigo apart is their superior knowledge of the behavioral health billing space. Whether it’s navigating complex insurance requirements or guiding through industry changes, their expertise gives confidence that you're in the best hands.

Their communication is clear, consistent, and collaborative, and every interaction with their team is positive. They're responsive, approachable, and always willing to go the extra mile to explain processes or help to understand data and reports.

In short, Indigo is a rare find. They combine top-tier professionalism with a warm, personal touch, and they'll truly elevated any operation & I cannot recommend them enough!
  
 
      
   Cynthia Vannatter 
 2025-04-16
 
 
 Trustindex verifies that the original source of the review is Google. Indigo Billing stands out with their accuracy and integrity in all areas of the billing and reimbursement process. They provide prompt and detailed communication with the facilites they work for, ensuring the billing process is stress-free, quick, and without error for their clients. I would 100% recommend this company.
  
 
      
   Dakota Gripp 
 2025-04-16
 
 
 Trustindex verifies that the original source of the review is Google. Indigo billing has been a great partner in streamlining our revenue cycle management and ensuring our revenue outlooks are consistent, so our team can focus on individualized patient care and increasing patient outcomes.
  
 
      
   Samantha Warriner 
 2025-04-16
 
 
 Trustindex verifies that the original source of the review is Google. Indigo Billing has consistently demonstrated exceptional efficiency and accuracy in their billing processes. Their support team is incredibly responsive and knowledgeable, providing clear and timely communication. What truly sets them apart is their genuine care for individuals and families, coupled with a positive and supportive work environment. I highly recommend Indigo Billing for their outstanding service and dedication
  
 
      
   David Alcosser 
 2025-04-16
 
 
 Trustindex verifies that the original source of the review is Google. I wanted to share my experience with Indigo Billing. They have been phenomenal in every aspect of their work, consistently exceeding the standards of a typical billing company.

From verifications to utilization reviews, and through billing and collections, Indigo has proven their reliability. I would recommend Indigo to any providers looking to streamline their finances. Their understanding of the nuances of behavioral health has been a game changer for us.

Indigo Billing’s team is professional, detail-oriented, and consistently helps us navigate the complexities of insurance billing. They’ve become a trusted extension of our business, and I couldn't recommend them more.
  
 
      
   Valeria Marquina 
 2025-04-16
 
 
 Trustindex verifies that the original source of the review is Google. Indigo Billing has consistently demonstrated an exceptional level of service in all aspects of insurance billing, verifications, and utilization review. Their attention to detail is remarkable. The team is incredibly efficient. I highly recommend Indigo Billing to any provider seeking reliable and comprehensive assistance with their billing and insurance needs.
  
 
      
   Aillin Arteaga 
 2025-04-16
 
 
 Trustindex verifies that the original source of the review is Google. Indigo Billing has consistently delivered exceptional service with precision and professionalism. Their team is highly knowledgeable, responsive, and committed to ensuring every aspect of the billing process runs smoothly. Highly recommended for any organization seeking reliable and expert billing support.
  
 
      
   Ray Sinfield 
 2025-04-15
 
 
 Trustindex verifies that the original source of the review is Google. Indigo Billing has been nothing short of amazing. The support and the leadership that this company provides and instills is truly remarkable. I've never worked for a company that has had such good ethics and the souls putting in this hard work do it because they truly care about people and advocating for the help they need. Indigo's team is dedicated, professional, efficient and kind in all their efforts and I'm proud to be a part of that.
  
 
      
   Sergio Morales 
 2025-04-15
 
 
 Trustindex verifies that the original source of the review is Google. Indigo Billing has been nothing but phenomenal in every aspect of their work. They always go well above the standards of your typical billing company. From Verifications to Utilization Reviews to Billing and Collections, Indigo has shown us why we can count on them. I would definitely recommend Indigo to any providers seeking to streamline their finances.
  
 
      
   Rachael Schneider 
 2025-04-15
 
 
 Trustindex verifies that the original source of the review is Google. Indigo Billing has been an exceptional company to work with for behavioral health billing. We could not be happier to work with them for all areas of billing from VOB's to repricing. They truly go the extra mile for maximum reimbursement.

Why Utilization Review Is Critical

Payers often scrutinize mental and behavioral health claims, demanding detailed evidence of medical necessity. Without expert utilization review, facilities risk frequent denials, delayed payments, and increased administrative workload. Indigo Billing’s proactive approach ensures your claims are approved quickly and correctly, supporting your financial stability. Our process integrates seamlessly with our revenue cycle management services, delivering a 30% average revenue increase for clients. Learn more on our Our Process page.

Payers often scrutinize mental and behavioral health claims, demanding detailed evidence of medical necessity. Without expert utilization review, facilities

risk frequent denials, delayed payments, and increased administrative workload. Indigo Billing’s proactive approach ensures your claims are approved quickly and correctly, supporting your financial stability. Our process integrates seamlessly with our revenue cycle management services, delivering a 30% average revenue increase for clients. Learn more on our Our Process page.

Take Control of Your Claims

Let Indigo Billing streamline your utilization reviews for better outcomes. Contact us for a free consultation to see how we can protect your revenue.

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Mental Health Billing